Users are not getting the quote by email (solution)

Created by Mike B, Modified on Sun, 14 Apr at 7:56 PM by Génesis Gómez

Problem

If you (or your users) are not getting the quotes by email, then it could be a few reasons. Below we will teach you how to fix this very quickly.

Solution #1

In the global options, go to the Email Quotes dropdown and click on the Email Test button.

Check that both tests (Outgoing Email and SPF/DKIM/DMARC) are positive. With the first one you should receive a test email.

If it fails, consider solution #2.

Solution #2

We recommend using your own email server SMTP to deliver the emails. Use your SMTP program to send yourself a test email. More details here (ultimate email setup guide).

Solution #3

Try removing the banner and logo images from your global settings menu. A bad image might be preventing the email functionality from working.

Solution #4

Do you have the correct PHP modules installed? Check the SCC diagnostic screen and settle anything in red with your hosting company, web developer or system admin.

Additional Information

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