Users are not getting the quote by email (solution)

Created by Mike B, Modified on Sun, 14 Apr at 7:56 PM by Génesis Gómez


If you (or your users) are not getting the quotes by email, then it could be a few reasons. Below we will teach you how to fix this very quickly.

Solution #1

In the global options, go to the Email Quotes dropdown and click on the Email Test button.


Check that both tests (Outgoing Email and SPF/DKIM/DMARC) are positive. With the first one you should receive a test email.

If it fails, consider solution #2.

Solution #2 

We recommend using your own email server SMTP to deliver the emails. Use your SMTP program to send yourself a test email. More details here (ultimate email setup guide).

Solution #3

Try removing the banner and logo images from your global settings menu. A bad image might be preventing the email functionality from working. 

Solution #4

Do you have the correct PHP modules installed? Check the SCC diagnostic screen and settle anything in red with your hosting company, web developer or system admin.

Additional Information

All Elements & Features

Learn more about All Elements
Learn more about All the Features

Need Support?

Ask a question or request support

Request a feature or give feedback

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article