Users are not getting the quote by email (solution)

Created by Mike B, Modified on Tue, 19 Sep 2023 at 08:13 PM by Angel Mavare


Problem 

If you (or your users) are not getting the quotes by email, then it could be a few reasons. Below we will teach you how to fix this very quickly. 



Solution #1


In the global options, go to the Email Quotes dropdown and click on the Email Test button.

 


Check that both tests (Outgoing Email and SPF/DKIM/DMARC) are positive. With the first one you should receive a test email



If it fails, consider solution #2



Solution #2 


We recommend using your own email server SMTP to deliver the emails. Use your SMTP program to send yourself a test email. More details here (ultimate email setup guide)


Solution #3


Try removing the banner and logo images from your global settings menu. A bad image might be preventing the email functionality from working. 



Solution #4


Do you have the correct PHP modules installed? Check the SCC diagnostic screen and settle anything in red with your hosting company, web developer or system admin.







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