Introduction

Add a comment box to your form to request extra information from your customers. 






Benefits, Features & Use Cases


It's always useful to collect extra data, information, or feedback from your customers. They may want to communicate something important to you before acquiring your products or maybe they just want to clarify expectations upon purchase. In any case, a Comment Box is a good resource to improve communication. 


Use cases:

1. Your customers want to ask a question about a specific service or product (The comment box could be shown with conditional logic) 

2. You can ask a question to your customer with the HTML/Plain Text element and they can answer this question with a comment box. 




How to Activate & Use This Feature


To get started, first click on the "+Add Element" button



Then, click on the "Comment Box" element 




Settings & Options


You can set a Title for this element, which is gonna be visible on the frontend 



You can set the element height, you can play with this setting depending on the amount of text you want to gather from the customer


.

You can add a placeholder to the field, this will help the customer understand what you expect them to type. 




Additional Information



Related Features


Element: HTML/Text Field https://designful.freshdesk.com/support/solutions/articles/48001207057-element-text-html-field


Limitations


This element does not admit HTML content for users or admins. If you want to add HTML content to your calculator form, we suggest using the HTML/Text Field element.