1. Email is not sending.
2. PDF files are empty.
3. Email is sending but PDF is blank.

Step 1
Check your SCC diagnostic screen. Settle any issues in red with your hosting company, system admin or web developer. If it doesn't fix it, please proceed to the next step.

Step 2
Try removing your banner and logo. Does that fix it? If yes, then try resizing the graphics or uploading a different format. It means that your server doesn't like the image for some reason.